Complaints
==========

Not satisfied with the Gepek service? You can submit a complaint to us in writing, in line with Article 10 of the Croatian Consumer Protection Act.

## How to submit a complaint

- **By e-mail:** [info@thegepek.com](mailto:info@thegepek.com)
- **By post:** Gepek d.o.o., M. Krleže 15, 44320 Kutina, Croatia

In your complaint, give your name, the e-mail address of your Gepek account, a description of the problem and, if it concerns a particular trip or request, which one. Attach anything you think is useful — a screenshot, for example.

## Confirmation of receipt and reply period

We will confirm receipt of your complaint without delay, to the address you sent it from. We will reply to your complaint in writing within **15 days** of receiving it at the latest.

## Complaints about another user or content

Gepek is not a party to agreements between users (see the [Terms of use](/legal/terms)), so it cannot settle disputes about the ride or package transport itself. Do still report another user's behaviour or content that breaks the rules to the same address — we act under the moderation rules in the Terms of use. If you disagree with a moderation decision of ours, the Terms describe how to appeal against it.

## Other options

You can also turn to the State Inspectorate of the Republic of Croatia ([dirh.gov.hr](https://dirh.gov.hr)), to the Croatian Personal Data Protection Agency ([azop.hr](https://azop.hr)) for personal data matters, and to the competent court. Company details are in the [Impressum](/legal/impressum).

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https://thegepek.com/en/legal/complaints