Terms of use ============ ## Version and acceptance This is version 2026-09-26 of the Terms of use of the Gepek service provided by Gepek d.o.o., M. Krleže 15, 44320 Kutina, Croatia ("Gepek", "we"). You accept them by an explicit action when registering; without it no account can be opened. You can print or download these terms from this page at any time. The Croatian version is authoritative. ## What Gepek is Gepek is a platform that connects drivers who are travelling anyway with people who need a ride or want to send a small package along the same route. A driver publishes a trip; a rider or sender sends a request; the driver accepts or rejects it. The participants arrange the details by message and, if they added one, by phone. Gepek **charges nothing** for its use, does not handle payments and takes no commission. Prices shown with a trip are indicative; the participants agree the amount and way of payment themselves. Gepek is not a carrier, is not a party to agreements between users and does not organise transport. ## Users are private individuals Drivers, riders and senders on Gepek are private individuals, not traders. You make the arrangement for a ride or package transport directly with another user. **Consumer protection rules do not apply to the relationship between users** — for example, there is no statutory right of withdrawal and none of the guarantees that apply when buying from a trader. Towards Gepek as the platform provider you have those rights to the extent the law provides. ## Who may use Gepek Gepek may be used by people aged 16 or over. By registering you confirm that you are at least 16 years old. Each person may have only one account. ## Your account You sign in with a Google account. You are responsible for everything done with your account; do not share your sign-in with others. Keep your profile truthful — especially the name and phone number the other party sees. How we process your data is described in the [Privacy policy](/legal/privacy). ## User obligations - Publish only trips you really intend to make and requests you intend to use; if your plans change, cancel in good time. - Drivers must hold a valid driving licence, use a registered and insured vehicle and follow the traffic rules. - Senders are responsible for the contents of a package. Sending weapons, drugs, dangerous substances, living creatures, stolen goods or anything else that may not be transported or possessed is prohibited. A driver may refuse a package. - Treat other users politely and safely; do not harass them or use their contact details for other purposes. - Do not circumvent the service's technical protections and do not collect other users' data with automated tools. ## No commercial use Gepek is meant for private individuals sharing travel costs. Using it to run a business — as a carrier, taxi, delivery or courier service — or for advertising is prohibited. An agreed contribution to costs must not be used to make a profit. ## User content and moderation This section describes the rules for the content you publish — trips, package descriptions and photos, notes, messages and reviews — and how we enforce them, in line with Regulation (EU) 2022/2065 on digital services (Art. 14). ### Content rules Content must be truthful and relate to a trip or request. Illegal content, insults, threats, hate speech, harassment, unsolicited advertising, other people's personal data without permission and fake reviews are prohibited. A review must describe your real experience of that trip. ### Reporting content Report content you believe is illegal or breaks these terms to [info@thegepek.com](mailto:info@thegepek.com): describe which content it is and why you are reporting it. We handle reports in a timely, diligent and objective manner and inform the reporter of our decision. ### Hiding content If a message or review breaks these terms or the law, authorised staff may hide it. The decision is always taken by a person after review; we do not use automated content removal. Instead of a hidden message both participants of the conversation see the label "Removed by moderation", and a hidden review is no longer shown on the profile and does not count towards the overall rating. The author receives a statement of reasons for the decision in the app, unless the law prohibits it. We do not delete hidden content, so the decision can be reversed, for example after a successful appeal. ## Account suspension and ban For serious or repeated breaches of these terms or the law we may temporarily suspend or permanently ban an account. The decision is taken by authorised staff after review, in proportion to how serious and how frequent the breaches are. ### Reasons Every decision names one of these reasons and the staff member's statement of reasons: - **Spam** — mass or unsolicited messages and advertising; - **Fraud** — fake trips, fake requests or deceiving other users; - **Harassment** — threats, insults or unwanted contact; - **Inappropriate content** — illegal or offensive content in messages, descriptions or reviews; - **User safety** — behaviour that endangers other users' safety; - **Terms of use violation** — any other breach of these terms, e.g. commercial use or multiple accounts; - **Other** — a reason described in the statement of reasons. ### Temporary suspension A suspension lasts until the stated date and time. During it you cannot sign in or use Gepek, and your trips are not shown in search. Trips and requests are not cancelled. When the suspension ends, access returns automatically. ### Permanent ban A permanent ban lasts until we lift it. You can no longer sign in or use Gepek. When the ban takes effect, all your active trips and your pending and accepted requests are cancelled automatically, and the other party of every cancelled trip or request is notified. You may not get around a ban by opening a new account. ### Notice of the decision We inform you of a suspension or ban the next time you open the app or website: we show the kind of restriction, the reason, the staff member's statement of reasons — verbatim, as written — and, for a suspension, when it ends, together with how to appeal. The statement of reasons is left out only where the law prohibits it. ## Staff actions Gepek's authorised staff can: - correct your account data, for example your name or phone; - change a trip — departure time, prices and number of seats, but never below the number of requests already accepted; - cancel a trip or request. We do this only to fix an error at your request, to resolve a dispute between users, to protect users' safety or to enforce these terms. When staff cancel a trip or request, the driver and the riders or senders concerned are notified; when they change the departure time or a price, the riders and senders whose request was accepted are notified — each in their own language. Every staff action is recorded in the audit log with the reason the staff member gives; a change of e-mail address always requires a reason — more in the [Privacy policy](/legal/privacy). ## Appeal against a decision If you disagree with a decision to hide your content, with the suspension or ban of your account or with a staff action that concerns you, you can challenge it. An appeal is sent by e-mail to [info@thegepek.com](mailto:info@thegepek.com) within six months of the notice of the decision; on the account restriction screen this is the "Appeal" button. State which decision your appeal concerns and why you disagree with it. The appeal is reviewed by a person who did not take the original decision, and you receive a written reply without undue delay. If the appeal is upheld, we reverse the decision: hidden content becomes visible again and the account restriction is lifted. This does not affect your right to go to court. ## Liability Gepek enables users to connect, but does not check drivers, vehicles or packages and does not guarantee that an agreed ride or transport will take place. Users are liable to each other under the general rules for damage arising from their arrangements. Gepek is liable for damage it causes intentionally or through gross negligence and for damage from injury to life, body or health; this liability is not excluded. We strive to keep the service available without interruption but cannot guarantee it. ## Ending use and account deletion You can delete your account in the app at any time or ask for deletion by e-mail (see [Account deletion](/legal/account-deletion)). At your request an administrator can also delete your account, with the same effect. On deletion your active trips and requests are cancelled and the other party is notified. We may suspend or ban an account for serious or repeated breaches of these terms, as described in the section "Account suspension and ban", with a statement of reasons and the right of appeal. ## Governing law and disputes These terms are governed by the law of the Republic of Croatia. If you are a consumer habitually resident in another EU member state, the choice of Croatian law does not deprive you of the protection of the mandatory rules of the state where you live (in line with judgment C-191/15 of the Court of Justice of the EU). You can raise complaints as described on the [Complaints](/legal/complaints) page. Disputes fall under the competent court in Croatia; if you are a consumer, you may also sue and be sued before the courts where you live. ## Changes to the terms We change the terms when the service or the law changes. Every material change gets a new version; we inform you in the app and ask you to accept it again before you continue using the service. If you do not accept a change, you can delete your account. ## Contact Gepek d.o.o., M. Krleže 15, 44320 Kutina, Croatia · [info@thegepek.com](mailto:info@thegepek.com) · +385 95 528 4674. Company details are in the [Impressum](/legal/impressum). --- https://thegepek.com/en/legal/terms