You can delete your Gepek account at any time, without giving a reason and free of charge.
Deleting in the app
- Sign in to the mobile app or at thegepek.com.
- Open Profile and choose Delete account.
- Confirm the deletion as shown on the screen.
Deletion is permanent and cannot be undone.
Deleting by e-mail
If you cannot access the app, send a deletion request to info@thegepek.com from your Gepek account's e-mail address. We will delete the account and confirm it within one month at the latest; if the request comes from another address, we may ask you to confirm your identity.
What is deleted
- your name, phone number, profile picture and language;
- your e-mail address and Google account identifier (replaced by a marker that does not reveal who you are);
- your in-app notifications, push notification destinations on all devices and review reminders; your name is also removed from notifications other users received about you;
- the last position recorded on your trips and the time of your last activity;
- the descriptions, notes and photos of every package you sent, and the descriptions and photos of your delivery problem reports;
- your sign-in — after deletion the account can no longer be used on any device.
What happens to active trips and requests
Your upcoming trips and your pending or accepted requests are cancelled, and the other party is notified.
What remains
Trips, requests, messages and reviews are kept without your name, contact details and picture, because they are part of other users' history. Others see them under the label "Deleted user", and your profile is no longer available. Text you wrote yourself — in messages, reviews and notes on seat requests — remains as written; if it contains personal data you want removed, write to us. A record key without personal data remains (registration date and overall rating), together with the record of which terms version you accepted and when, which we keep as proof. No deletion period has been set yet for what remains; it is currently kept without a time limit. Records of staff access are kept for 365 days at most. More in the Privacy policy.
A new account
After deletion you can register again with the same Google account — you will get a new, empty account without your previous trips and reviews.